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Welcome to our new online store
Check out our new West Coast Vibes collection
Our online store offers a variety of quality, UCW-branded apparel, accessories, and stationery items, including t-shirts, sweatshirts, toques, bags, and more. You can check out the full product catalog on our website.
You can easily shop and place an order on our online store by browsing our product categories, selecting the items you want, adding them to your cart, and completing the checkout process. We accept credit card payments through Shopify.
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you've received the wrong item. We will evaluate the issue and make it right.
When your order has shipped, you will receive an email notification from us, which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within ten (10) business days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Orders will be processed within 5 business days, and a tracking number will be sent via email once the order is shipped. Please allow 48 hours for the tracking information to be updated.
You can pick up your order at the UCW Store on the 11th floor of the West Pender Campus from 2:30 to 4:30 pm on Mondays, Thursdays and Fridays. Please wait until you’ve received confirmation that your order is ready for pick up before coming.
To pick up your order, bring a piece of government ID that matches the order and show your email confirmation.
If someone else will be picking up your order, please send an email to firstname.lastname@example.org with their details, including their name and phone number . They will need to show the confirmation email and a piece of government ID when picking up the order.
Items purchased online and picked up are subject to the same return policy as other UCW merchandise.
At the moment, we only offer shipping within Canada. Please stay tuned for future updates.
Shipping fees are not included in the cost of merchandise. The cost of shipping will be calculated and presented during the checkout process.
We ship with Canada Post and UPS.
Returns within 30 days of delivery may be accepted if the item is in its new, unused and original condition, which includes all tags and packaging. We will reimburse the total order value, excluding return shipping costs. Clearance items are considered final sale and cannot be returned or exchanged.
To start a return, you can contact us at email@example.com. Email us with your order number, photos of the items to be returned and the reason for the return. Make sure the items you’re returning do not have any visible signs of use and have the original tags on. If your return is accepted, we will send you instructions on how and where to send your package with an included shipping label.
You will be responsible for the return shipping fees, which will be deducted from the refund. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at firstname.lastname@example.org.
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved. If approved, you’ll be automatically refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
In case you have additional inquiries, feel free to reach us at email@example.com. While we don't offer phone customer service, we will respond to your queries via email.
We will send you an email to reset your password
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